You can exchange or return an item purchased from the BOUGIE STUDIO online store within 14 calendar days of receiving it*.

Exchange and return conditions

Items of proper quality can be exchanged or returned provided they have not been used and have kept their original appearance, properties, factory tags and labels, and you have the receipt confirming the purchase.

Items that cannot be exchanged or returned

Under the current legislation of Ukraine, certain categories of goods of proper quality cannot be exchanged or returned. These include gloves.

Items purchased at a discount in the Outlet section cannot be exchanged or returned either, where it is clearly stated that the sale is final.

Please read the product information carefully before placing your order.

How to request a return or exchange

• Fill in the exchange/return request form.
• Send the parcel with Nova Poshta using the free “Easy Return” feature in the app. You can also send the parcel at your own cost to: Kyiv, branch No. 93, tel. +380 (98) 757-58-58, FOP Lishchyna Nina Serhiivna.
• Contact us on Instagram, WhatsApp +380 (98) 757-58-58 or at orders@bougiestudio.com with your order number and tracking number. If you ordered via Instagram, enter your username instead of the order number.
• Processing and approval of an exchange or return at our warehouse takes 1 to 4 business days.
• Once the return is approved, we will transfer the money to your card or bank account within 1 to 5 banking days; please provide full bank details in the return request. Please note that the refund also depends on how quickly your bank processes the transaction and may take up to 30 banking days. For orders paid on the website or via a payment link, the refund is made to the payment method used for the order.

Returns of international orders

For orders delivered outside Ukraine, exchanges and returns are at the customer’s expense.

The customer pays for:

• shipping the item to Ukraine;
• return shipping after an exchange;
• customs duties, taxes and other mandatory charges, if any;
• any other costs related to international shipping.

BOUGIE STUDIO does not reimburse international shipping, customs clearance, taxes or other related costs of returning or exchanging an international order.

Returns and exchanges are processed only after BOUGIE STUDIO receives the item and checks its condition against the conditions above.

Refusing delivery

If the customer refuses a parcel without collecting it, or does not collect it within the carrier’s storage period, the customer bears the cost of delivery and return shipping. If the order is refunded, these shipping costs are deducted from the refund amount.

Prepaid orders

For prepaid orders, if we have fulfilled our obligation to deliver the item and the customer refuses to collect the parcel, the prepayment is non-refundable. It is treated as a deposit used to cover the cost of delivery and related expenses.

* Returns are carried out in accordance with Article 9 of the Law of Ukraine “On Consumer Rights Protection”.